IT Support Engineer

Cambridge, MA

The team

Superpedestrian brings together a team of extraordinary people for one vision: transforming micromobility worldwide. Shared micromobility - fleets of scooters, bicycles, and e-bikes - is the future of global transportation. As the industry evolves, operators and riders are demanding safer, more reliable, cost-effective solutions. At Superpedestrian, we develop new technologies to revolutionize and scale micromobility.

Founded out of the MIT Senseable City Lab and backed by leading venture investors General Catalyst and Spark Capital, Superpedestrian’s first product was the Copenhagen Wheel - an award-winning consumer e-bike product. In 2019, Superpedestrian launched the world's first smart scooter designed and engineered for shared mobility. Our vehicles are deployed around the world and we’re rapidly scaling our team and vehicle deployments. Join us as we revolutionize personal transit for a sustainable future.

Superpedestrian is an Equal Opportunity and Affirmative Action Employer. We work in close-knit, cross-functional teams. We care about your skills and your character and we celebrate what makes us diverse. If we think there’s a good fit, we will get in touch. Please, no phone calls or recruiters.

Who you are

We are seeking an IT professional to join the Superpedestrian software & operations teams. Don’t hesitate to apply if you only meet some of the nice-to-have qualifications, or if you feel you’re overqualified. This is a position where you will have the opportunity to shape your responsibilities based on the skills you bring to the table.

What you’ll do:

  • Lead a technical assistance program across Superpedestrian sites.
  • Manage all desktop hardware and software, printing, and network hardware across Superpedestrian.
  • Perform hardware repairs, upgrades and migrations.
  • Support End Users in multiple disciplines.
  • Use and gain mastery over our various in-house tools and services.
  • Handle system access and maintain user accounts, passwords, data integrity & security.
  • Work with our Senior DevOps Engineer to support and grow Superpedestrian’s IT infrastructure.
  • Help implement a new customer service program for Superpedestrian’s B2B micromobility fleet customers.

What we’re looking for:

  • Attention to detail and a focus on process
  • 2+ years of industry experience in IT infrastructure or end-user support
  • Experience troubleshooting basic networking, including wireless, switches and firewalls
  • Experience supporting Mac and Windows users
  • Experience communicating with technical and non-technical coworkers
  • Experience speccing and purchasing technical equipment and software
  • Experience with ActiveDirectory 
  • Experience with desktop imaging and inventory management
  • Experience working Solidworks PDM is a plus
  • Experience working with client and server backup software is a plus
  • The ability to travel domestically and internationally approximately 25% time

What you can expect

  • A team of awesome, like-minded, driven people that support each other, and mentors from across the top echelons of industry
  • An opportunity to work alongside some of the largest companies in the bike share, urban mobility and transportation space
  • A competitive compensation and equity package as well as a 401(K) retirement savings plan
  • The choice of a wide range of health and dental insurance plans, a flexible spending account, short and long-term disability and life insurance
  • Flexible working hours, casual dress code, and unlimited paid vacation
  • The chance to have your voice heard and help shape Superpedestrian’s future
  • A gorgeous, dog-friendly workspace in a renovated warehouse with a private courtyard in the heart of Cambridge
  • A full kitchen, and a grill for our frequent cookouts
  • Regular social events, team lunches, and weekly beer runs (often by bike)

Apply Now

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