IT Associate / Customer Support

Cambridge, MA

The team

Superpedestrian brings together a team of extraordinary people for one vision: transforming urban mobility. Our first move? Pedal power. We have an exclusive license to MIT’s Copenhagen Wheel, thousands of pre-order sales and backing from tier-one venture capital investors. Together, our team is now bringing the Wheel to the masses.

The Copenhagen Wheel is an electronic assist robot that responds seamlessly to how you ride. It makes biking a breeze. To work with us, you don’t have to be the world’s most obsessed cyclist, but you should possess a strong desire to change the way people everywhere move about cities. We’re revolutionizing personal transit for a sustainable future.

It should be a no-brainer: Superpedestrian is an equal opportunity employer, with women and minorities strongly encouraged to apply. We care about your skills and your character. If we think there’s a good fit, we will get in touch. So please, no phone calls or recruiters.

Who you are

We are seeking an entry-level IT associate to join the Superpedestrian team. Don’t hesitate to apply if you only meet some of the nice to have qualifications, This is a position where you will have the opportunity to shape your responsibilities based on the skills you bring to the table.

 

What you’ll do:

  • Tier One tech support at the Superpedestrian internal helpdesk.
  • Assist the Service and Support Team in the handling of customer facing support
  • Manage all desktop hardware and software, printing, and user network issues at Superpedestrian.
  • Work with our Senior DevOps Engineer to support Superpedestrian IT infrastructure.

 

What we’re looking for:

  • Attention to detail and a focus on process
  • College Degree - CS/EE/BA majors a plus
  • Someone not afraid to ask for help when need and willing to go the extra mile to help
  • Experience in IT infrastructure or end-user support
  • Experience troubleshooting basic networking, including wireless connectivity
  • Experience supporting Mac and Windows users
  • Experience communicating with technical and non-technical co-workers
  • Experience speccing and purchasing technical equipment and software
  • Experience with desktop imaging and inventory management a plus
  • Experience with ActiveDirectory is a plus
  • Experience working with client and server backup software is a plus

 

This role offers opportunity to grow and learn. The person who fills this role will have to wear a lot of hats and move from task to task. We look forward to hearing from you.

 

What you can expect

  • A team of awesome, like-minded, driven people that support each other, and mentors from across the top echelons of industry
  • A competitive compensation and equity package as well as a 401(K) retirement savings plan
  • The choice of a wide range of health and dental insurance plans, a flexible spending account, short and long-term disability and life insurance
  • Flexible working hours, casual dress code, and unlimited paid vacation
  • The chance to have your voice heard and help shape Superpedestrian’s future
  • A gorgeous, dog-friendly workspace in a beautifully renovated warehouse with a private courtyard in the heart of Cambridge
  • A full kitchen, stocked with an embarrassingly wide range of hot sauces, and a grill for our frequent cookouts
  • Regular social events, team lunches, weekly beer runs, and a bi-weekly running club

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