Customer Service Specialist (German speaking)

Cambridge, MA

The team

Superpedestrian brings together a team of extraordinary people for one vision: transforming urban mobility. Our first move? Pedal power. We have an exclusive license to MIT’s Copenhagen Wheel, thousands of pre-order sales and backing from tier-one venture capital investors. Together, our team is now bringing the Wheel to the masses.

The Copenhagen Wheel is an electronic assist robot that responds seamlessly to how you ride. It makes biking a breeze. To work with us, you don’t have to be the world’s most obsessed cyclist, but you should possess a strong desire to change the way people everywhere move about cities. We’re revolutionizing personal transit for a sustainable future.

It should be a no-brainer: Superpedestrian is an equal opportunity employer, with women and minorities strongly encouraged to apply. We care about your skills and your character. If we think there’s a good fit, we will get in touch. So please, no phone calls or recruiters.

Who you are

Life at Superpedestrian is about creating the magic that people feel when they ride the Copenhagen Wheel. We are seeking a Customer Service Specialist who will bring delight to our German customers by educating them about the Copenhagen Wheel and helping them with any service inquiries. The Customer Service Specialist must be fluent in German and experienced at communicating clearly via both social media and email.

What you’ll do:

  • Provide our German customers with accurate and complete answers on social media, live chat and by email and occasional phone calls.
  • Be the first responder for all social and email customer service inquiries from our customers in Germany.    
  • Effectively prioritize and manage your own time while responding in a timely manner to a diverse range of questions from our customers.
  • Work closely with other customer service staff to provide comprehensive technical support.
  • Assist in the creation of outgoing customer communications and participate in case review sessions.
  • Provide in-depth in-person product demonstrations as needed.

What we’re looking for:

  • Proven experience in direct customer service with use of the Salesforce CRM systems.
  • Native fluency in spoken German and an expert wordsmith in written in German.
  • Solid grasp of the written English language.
  • Someone able to operate as part of a team to resolve cases while knowing when to escalate.
  • Skill providing compassionate, empathetic responses and solutions to complex problems.  
  • Skill providing accurate resolutions to customer service problems.
  • A natural interest in mechanical and technical systems.
  • The ability to respond to customers in writing through a real-time chat interface.
  • Skill in translating complex ideas into easy to understand language.
  • The ability to respond to customers in writing through a real-time chat interface.
  • Experience supporting consumer electronics or software applications is a plus.
  • Experience with bicycle maintenance and/or operation is a plus
  • Other languages are a plus  

This position is based in Cambridge, MA, however remote days will be considered, depending on the candidate's location.

What you can expect

  • A team of awesome, like-minded, driven people that support each other, and mentors from across the top echelons of industry
  • A competitive compensation and equity package as well as a 401(K) retirement savings plan
  • The choice of a wide range of health and dental insurance plans, a flexible spending account, short and long-term disability and life insurance
  • Flexible working hours, casual dress code, and unlimited paid vacation
  • The chance to have your voice heard and help shape Superpedestrian’s future
  • A gorgeous, dog-friendly workspace in a beautifully renovated warehouse with a private courtyard in the heart of Cambridge
  • A full kitchen, stocked with an embarrassingly wide range of hot sauces, and a grill for our frequent cookouts
  • Regular social events, team lunches, weekly beer runs, and a bi-weekly running club

Apply Now

* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
In your own words, describe the mechanical make up of the Copenhagen Wheel's physical components as you understand them.

We’re interested in how you describe the whole system and not the accuracy of each detail.*