Service and Support Intern

Cambridge, MA

The team

Superpedestrian brings together a team of extraordinary people for one vision: transforming urban mobility. Our first move? Pedal power. We have an exclusive license to MIT’s Copenhagen Wheel, thousands of pre-order sales and backing from tier-one venture capital investors. Together, our team is now bringing the Wheel to the masses.

The Copenhagen Wheel is an electronic assist robot that responds seamlessly to how you ride. It makes biking a breeze. To work with us, you don’t have to be the world’s most obsessed cyclist, but you should possess a strong desire to change the way people everywhere move about cities. We’re revolutionizing personal transit for a sustainable future.

It should be a no-brainer: Superpedestrian is an equal opportunity employer, with women and minorities strongly encouraged to apply. We care about your skills and your character. If we think there’s a good fit, we will get in touch. So please, no phone calls or recruiters.

Who you are

Life at Superpedestrian is about creating the magic that people feel when they ride the Copenhagen Wheel. We are seeking a Service and Support Intern who is looking to make a difference at a high-tech startup. You should have strong interpersonal communications skills and strong technical aptitude - including extensive knowledge of bicycles and bicycle components.

What you’ll do:

  • Communicate with customers through chat, phone, and email.
  • Assist our team at demo events both in and out of the office.
  • Act as an ambassador for the Superpedestrian brand.
  • Assist with various service and support projects.
  • Explain technical content to a non-technical audience.

What we’re looking for:   

  • 0-1 years of work experience
  • Strong interest and working knowledge of bicycles
  • A quick and self-motivated learner
  • Ability to comprehend and communicate technical concepts
  • Innate curiosity and creativity with a desire to embrace a steep learning curve
  • A 4-year college degree, or in progress towards a 4-year college degree

What you can expect

  • A team of awesome, like-minded, driven people that support each other, and mentors from across the top echelons of industry
  • A competitive compensation and equity package as well as a 401(K) retirement savings plan
  • The choice of a wide range of health and dental insurance plans, a flexible spending account, short and long-term disability and life insurance
  • Flexible working hours, casual dress code, and unlimited paid vacation
  • The chance to have your voice heard and help shape Superpedestrian’s future
  • A gorgeous, dog-friendly workspace in a beautifully renovated warehouse with a private courtyard in the heart of Cambridge
  • A full kitchen, stocked with an embarrassingly wide range of hot sauces, and a grill for our frequent cookouts
  • Regular social events, team lunches, weekly beer runs, and a bi-weekly running club

Apply Now

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