Customer Service Specialist (German speaking)

Cambridge, MA

The team

Superpedestrian brings together a team of extraordinary people for one vision: transforming urban mobility. We are focused on developing single and double-occupancy vehicles for trips under 50 miles. We do this by specializing in developing human-enhancing technologies which enable the creation of small vehicles that are both nimble and a joy to ride.

Our first product, the Copenhagen Wheel, is the first human-enhancing transportation technology available to the mass market. Almost any bike can be equipped with the Copenhagen Wheel, which senses the rider’s motions and amplifies their pedaling power by up to 10 times using the drive system embedded within the sleek red hub. We have an exclusive license to this piece of MIT technology and together, our team is now bringing the Wheel to the masses. Join us as we revolutionize personal transit for a sustainable future.

Superpedestrian is an Equal Opportunity and Affirmative Action Employer. We care about your skills and your character and we celebrate what makes us diverse. If we think there’s a good fit, we will get in touch. Please, no phone calls or recruiters.

Who you are

We are seeking a Customer Service Specialist who will bring delight to our German customers by educating them about the Copenhagen Wheel and helping them with any service inquiries. The Customer Service Specialist must be fluent in German and experienced at communicating clearly via both social media and email.

What you’ll do:

  • Provide our German customers with accurate and complete answers on social media, live chat, email and occasional phone calls.
  • Be the first responder for all social and email customer service inquiries from our customers in Germany.
  • Effectively prioritize and manage your own time while responding in a timely manner to a diverse range of questions from our customers.
  • Work closely with other customer service staff to provide comprehensive technical support.
  • Assist in the creation of outgoing customer communications and participate in case review sessions.
  • Provide in-depth, in-person product demonstrations as needed.

What we’re looking for:

  • Proven experience in direct customer service with use of the Salesforce CRM systems
  • Native fluency in both spoken and written German
  • Solid grasp of the written English language
  • Someone able to operate as part of a team to resolve cases while knowing when to escalate
  • Skill providing compassionate, empathetic responses and solutions to complex problems
  • Skill providing accurate resolutions to customer service problems
  • A natural interest in mechanical and technical systems
  • The ability to respond to customers in writing through a real-time chat interface
  • Skill in translating complex ideas into easy to understand language
  • Experience supporting consumer electronics or software applications is a plus
  • Experience with bicycle maintenance and/or operation is a plus
  • Other languages are a plus  

This position is based in Cambridge, MA, however remote days will be considered, depending on the candidate's location.

What you can expect

  • A team of awesome, like-minded, driven people that support each other, and mentors from across the top echelons of industry
  • A competitive compensation and equity package as well as a 401(K) retirement savings plan
  • The choice of a wide range of health and dental insurance plans, a flexible spending account, short and long-term disability and life insurance
  • Flexible working hours, casual dress code, and unlimited paid vacation
  • The chance to have your voice heard and help shape Superpedestrian’s future
  • A gorgeous, dog-friendly workspace in a renovated warehouse with a private courtyard in the heart of Cambridge
  • A full kitchen, stocked with an intimidatingly wide range of hot sauces, and a grill for our frequent cookouts
  • Regular social events, team lunches, weekly beer runs (often by bike), and a bi-weekly running club

Apply Now

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